All material in the form presented in this website is copyright by CustomerValueCenter, Richard Harmer, or Leslie Simmel. All rights reserved. Except as provided below, none of these materials whether in physical, electronic or other form, may be copied, reproduced, distributed, transmitted, publicly performed or displayed without the prior written consent of the copyright holder. Nor may derivative works be produced without the prior written consent of the copyright holder.
The copyright holder and its principals wish to preserve the value of the substantial creative and financial investments they have made in the development of these materials through the maintenance of appropriate legal and other rights. Whatever original ideas, or specific visual or verbal expressions of ideas, are introduced in these materials, whether presented at length or not, along with the legal rights and goodwill associated with them, represent valuable property of CustomerValueCenter, Richard Harmer, or Leslie Simmel. Illustrations (including tables) may not be reproduced without the prior written consent of CustomerValueCenter, Richard Harmer, or Leslie Simmel. Most individual illustrations in this site represent substantial original works in themselves, and their reproduction is not a fair use.
The copyright holder and its principals do, however, wish to encourage the broad diffusion of the ideas presented in these materials while maintaining the intellectual integrity of their presentation. They encourage their diffusion through for-profit organizations, including individual businesses and consulting organizations, all the while maintaining the intellectual integrity of their presentation. Permission to reproduce illustrations and use of CVC material will normally be granted for a modest royalty, so long as the illustrations (1) are not modified, (2) are reproduced with satisfactory quality, (3) are used and explained in an appropriate way, and (4) have adjacent captions or text that clearly identifies CustomerValueCenter as their source and as the holder of their copyright. For-profit organizations who wish to request permission to reproduce graphic images and information on high-resolution and electronic versions should contact Dick.
Permission to reproduce illustrations will normally be granted for scholarly purposes so long as the illustrations (1) are not modified, (2) are reproduced with satisfactory quality, (3) are used and explained in an appropriate way, and (4) have adjacent captions or text that clearly identifies CustomerValueCenter as their source and as the holder of their copyright. Scholarly discussion and development subject to restrictions of fair use is encouraged. For purposes of scholarly citation, PDF files obtained from CustomerValueCenter should be considered as the primary source, and should be cited accordingly. Faculty at accredited educational institutions who wish to use the material should contact Leslie
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